Refund & Cancellation Policy

Effective Date: 18th November 2024

At SNIPRIX, we are committed to ensuring a smooth and satisfying shopping experience for all our customers. This Refund & Cancellation Policy outlines the terms for cancellations, returns, and refunds of orders placed on our platform.

1. Cancellation Policy

Order Cancellation by Customer:

  • Before Dispatch:
    • Customers may cancel their orders within 24 hours of placement by contacting our support team at mail@sniprix.com.
    • A full refund will be processed for orders canceled before dispatch.
  • After Dispatch:
    • Orders cannot be canceled once dispatched. However, customers may initiate a return after receiving the product, subject to the return conditions outlined below.
    • Delivery charges may not be refundable in some cases, such as when a buyer cancels an order after it has been dispatched or when a buyer picks up and drops off an order after the delivery partner has arrived. However, there are some cases where delivery charges are refundable, such as when a buyer cancels an order within a certain time frame.

Order Cancellation by SNIPRIX:

  • SNIPRIX reserves the right to cancel orders due to:
    • Unavailability of stock.
    • Incomplete or incorrect customer details.
    • Technical issues or pricing errors.
  • In such cases, a full refund will be issued, and customers will be notified promptly.

2. Return Policy

Eligibility for Returns:

  • Products are eligible for return if:
    • They are received in a damaged, defective, or incorrect condition.
    • They remain unused, with original tags, packaging, and accessories intact.

Non-Returnable Items:

  • Certain items are non-returnable for hygiene or safety reasons, such as personal care products, perishables, and customized items.

Return Window:

  • Returns must be initiated within 7 days of product delivery by contacting us at mail@sniprix.com with proof of purchase and details of the issue.

3. Refund Policy

Refund Process:

  • Upon approval of a return, refunds will be processed to the original payment method or as store credit, as per the customer’s preference.
  • Refunds will be initiated within 7-10 business days after the returned product passes quality checks.

Partial Refunds:

  • Partial refunds may be granted if:
    • Items show signs of use or damage not caused during transit.
    • Returns are incomplete, missing parts, or original packaging.

Shipping Charges:

  • Refunds will exclude shipping charges unless the return is due to an error or defect attributable to SNIPRIX. Refunds will be processed for the product amount only and will exclude shipping charges, which are non-refundable. If a product is returned, the shipping fee incurred for the original delivery will not be included in the refunded amount. Additionally, any costs related to return shipping will be the responsibility of the customer unless the product received is defective, damaged, or incorrect.
  • In cases where free shipping was offered as part of the order, the actual shipping cost borne by SNIPRIX will be deducted from the refund amount.
  • We aim to ensure a fair and transparent refund process while maintaining the efficiency and affordability of our shipping services.

4. Exchange Policy

  • Exchanges are allowed for defective or incorrect products only.
  • Customers must request an exchange within 7 days of receiving the product.

5. How to Initiate a Return or Refund

To initiate a return or refund:

  1. Email us at mail@sniprix.com with your order number, reason for return, and supporting evidence (e.g., photos of the defective product).
  2. Our team will verify your request and provide a return authorization if eligible.
  3. Pack the product securely and ship it to the address provided by our team.

6. Important Notes

  • Condition of Returned Items: Returned products must be in their original condition, including all accessories, manuals, and packaging materials.
  • Responsibility for Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective product).
  • Refund Timelines: Refund processing times may vary depending on the payment gateway or bank.

Contact Us

If you have any questions or require further assistance regarding our Refund & Cancellation Policy, please contact us:

Thank you for choosing SNIPRIX. We value your trust and will always strive to provide exceptional service.

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