Shipping Policy

Effective Date: 18th November 2024

At SNIPRIX, we strive to deliver your orders efficiently and safely. This Shipping Policy outlines the terms and conditions governing the shipping of products purchased from our platform.

1. Order Dispatch

Processing Time:

  • We typically process and dispatch all orders within 48-72 hours of receipt.
  • Our logistics partners, including DHL, Blue Dart, Xpressbeas, and other reputable local couriers, ensure delivery coverage across India and worldwide.
  • Delivery times vary depending on the destination and generally range from 3 to 12 working days.

2. Domestic Orders (India)

Shipping Charges:

  • Free shipping is not available unless explicitly stated as part of a promotional offer on our platform.
  • Shipping charges for domestic orders are calculated based on the weight of the package and will be displayed in the Price Plan section at the time of order placement.

Delivery Times:

  • Deliveries are scheduled between 10:00 AM and 6:00 PM (IST) on business days (Monday through Friday).
  • Although we make every effort to ship during holidays, deliveries on public holidays are not guaranteed.

3. International Orders

Shipping Charges:

  • Shipping charges for international orders are additional and vary based on the destination and service provider.
  • We partner with reliable courier companies such as DHL, FedEx, TNT, DTDC, ICL, First Flight, and Professional Couriers to offer competitive shipping rates.
  • International shipping charges are billed at actual costs determined by the third-party logistics provider.

Express Shipping:

  • Requests for express shipping will incur additional charges.
  • Free shipping promotions do not apply to express shipping.

4. Mandatory Shipping Information

Accuracy of Details:

  • Customers must provide accurate and complete shipping information, including:
    • Full name
    • Address (with city, state, country, and postal code)
    • Landmarks (if applicable)
    • Contact numbers (including an alternate number)
  • Inaccurate information may result in delivery delays or failure.

5. Liability and Disclaimers

Delivery Efforts:

  • While SNIPRIX makes every effort to deliver orders promptly, we are not responsible for delays, loss, or damage caused by:
    • Natural disasters
    • Accidents
    • Errors by the shipping service provider

Incorrect Shipping Information:

  • We cannot be held liable for damages or losses resulting from incorrect shipping information provided by the customer.

Unavailability of Recipient:

  • If the recipient is unavailable at the time of delivery, the courier company will contact them to:
    • Arrange a re-delivery
    • Collect the parcel from the courier’s office
  • For deliveries to office locations, packages may be delivered to the security desk due to security policies. It is advisable to check with the security desk in such cases.

Unforeseen Delays:

  • We are not liable for any delays caused by unforeseen circumstances or if the recipient is unavailable at the time of delivery.

Contact Us

If you have any questions or concerns about this Shipping Policy, please reach out to us:

Thank you for shopping with SNIPRIX! We appreciate your trust and business.

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